Job Description
Join our award-winning team as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to manage weekend shifts at our premier Sacramento property. Enjoy competitive pay, flexible scheduling, and a supportive environment where your hospitality skills shine. If you're passionate about creating memorable moments and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Handle guest inquiries, resolve complaints, and coordinate special requests
- Process payments, manage reservations, and maintain room status reports
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional appearance and service excellence
- Execute safety protocols and emergency procedures as needed
- Support cross-departmental initiatives during peak periods
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible shifts
- High school diploma or equivalent; hospitality certification preferred
- Valid driver's license and reliable transportation
- Basic math and cash handling accuracy
- Spanish fluency highly desirable