Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group's premier downtown Houston location! We're seeking charismatic professionals to deliver exceptional guest experiences during high-energy weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to make a lasting impression on our international clientele. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Texas's most vibrant hospitality scenes.
Responsibilities
- Check-in/check-out guests with efficiency and personalized service
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems (PMS) and communication tools
- Uphold brand standards through meticulous attention to detail
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Ability to work independently and prioritize tasks
- Flexibility to work weekends, holidays, and varied shifts
- Valid Texas driver's license and reliable transportation
- Basic knowledge of Houston attractions and local services