Job Description
Join our dynamic hospitality team as a Weekend Front Desk Agent at the prestigious Omaha Grand Hotel! This role is perfect for energetic professionals who thrive in fast-paced environments and excel at creating memorable guest experiences. You'll be the first point of contact for our weekend guests, handling check-ins, check-outs, and ensuring seamless operations during peak weekend hours. If you're passionate about service and ready to grow your career in hospitality, we want to hear from you!
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy in reservation systems
- Resolve guest inquiries and concerns promptly with exceptional problem-solving skills
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure guest room readiness
- Operate hotel management software (e.g., Opera) and communication systems
- Uphold brand standards through consistent service delivery and professional appearance
- Assist with weekend event coordination and group check-in procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of customer service or front desk experience
- Proficiency in hotel management software and Microsoft Office Suite
- Strong multitasking abilities with attention to detail
- Excellent communication and conflict resolution skills
- Flexible availability for weekend shifts (Friday-Sunday)
- Basic knowledge of Omaha attractions and local services
- Ability to work standing for extended periods