Job Description
Join our award-winning team at Grand Harbor Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking energetic professionals to manage our weekend operations with exceptional hospitality skills. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in Baltimore's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservation inquiries and modify bookings
- Process payments and handle cash/credit transactions
- Resolve guest concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records of guest feedback and incidents
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (Opera preferred)
- Ability to work flexible weekends and holidays
- Basic math and cash handling accuracy
- Positive attitude under pressure
- Baltimore local residency preferred