Job Description
Join our award-winning team at the Grand Hospitality Group as we redefine luxury service in the heart of Atlanta. We're seeking passionate individuals to kickstart their careers in hospitality through our comprehensive entry-level training program. Enjoy competitive pay, benefits, and growth opportunities in one of Georgia's most dynamic hotel environments.
Responsibilities
- Deliver exceptional guest experiences across front desk, concierge, and valet services
- Manage check-in/check-out processes with efficiency and warmth
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Handle guest inquiries and resolve issues using our STAR service protocol
- Maintain accurate reservation and billing records
- Participate in daily briefings and continuous training sessions
- Uphold strict cleanliness and safety standards across public areas
Qualifications
- High school diploma or equivalent required
- 0-2 years of hospitality or customer service experience
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in basic computer systems and reservation software
- Valid driver's license for valet positions (if applicable)
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude with genuine passion for serving others