Job Description
Join our award-winning Louisville hotel team as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during high-energy weekend operations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury brand.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, coordinating with housekeeping, and resolving guest inquiries with professionalism and warmth. If you're passionate about hospitality and seeking a weekend-focused role with a supportive team, we encourage you to apply!
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle reservation modifications, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest complaints with empathy and proactive solutions
- Process payments, manage cash drawer, and maintain accurate financial records
- Act as local resource for guests regarding attractions and transportation
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- 1+ years of hotel front desk or customer service experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability for weekend shifts (Fri-Sun) and holidays
- Valid driver's license and reliable transportation
- Basic knowledge of Louisville attractions and services