Job Description
Join our award-winning Baltimore waterfront hotel and become part of a dynamic team serving guests from around the world! We're urgently hiring energetic professionals for immediate shift-based positions in our vibrant hospitality environment. Enjoy competitive pay, flexible scheduling, and career advancement opportunities while working in a state-of-the-art facility with stunning harbor views.
What We Offer:
- Comprehensive training and development programs
- Employee discounts on dining and accommodations
- Health benefits package for full-time staff
- Positive team culture with advancement opportunities
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage room reservations and modify bookings using PMS systems
- Handle guest inquiries and resolve issues promptly
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Uphold hotel safety and security protocols
- Assist with valet services and luggage handling
Qualifications
- Minimum 1 year customer service or hospitality experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with reservation systems (Opera, Fidelio, etc.)
- Valid Maryland driver's license (if valet duties assigned)
- Basic knowledge of Baltimore attractions and transportation
- Ability to stand for extended periods and lift 25 lbs
- Professional appearance and positive attitude