Job Description
Join our award-winning team at Grand Plaza Hotel, a premier luxury destination in downtown San Jose! We're seeking an exceptional Front Desk Agent to deliver world-class hospitality during weekend shifts. As the first point of contact for our international guests, you'll create memorable experiences while showcasing San Jose's vibrant culture. Enjoy competitive pay, premium benefits, and a dynamic work environment in California's tech capital.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly and coordinate with housekeeping/maintenance teams
- Process payments, maintain accurate financial records, and balance cash drawers
- Promote hotel amenities and local attractions to enhance guest experiences
- Uphold brand standards through meticulous attention to detail and professionalism
Qualifications
- Minimum 1 year hospitality front desk or customer service experience
- Proficiency in hotel management systems (Opera, Marriott Bonvoy preferred)
- Exceptional communication skills in English; bilingual Spanish a major plus
- Ability to multitask in fast-paced environments during peak weekend hours
- Valid California driver's license with clean driving record
- Availability for flexible weekend shifts (Fri-Sun evenings)
- High school diploma or equivalent; hospitality certification beneficial