Job Description
Join our award-winning hospitality team as a Front Desk Agent and be the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service during weekend shifts at our luxury downtown Charlotte property. You'll handle check-ins/out, manage reservations, and resolve inquiries with finesse while maintaining our impeccable standards. This role offers competitive pay, flexible scheduling, and growth opportunities within our global network.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in appearance and service delivery
- Assist with valet and concierge services as needed
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Fri-Sun/Sat-Sun)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Charlotte attractions and transportation
- Valid North Carolina driver's license (for valet duties)