Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel, Portland's premier luxury destination! We're seeking passionate individuals to kickstart their careers in guest relations. As an Entry-Level Front Desk Agent, you'll be the first point of contact for discerning travelers, delivering exceptional service that makes every stay unforgettable. Enjoy competitive pay, comprehensive training, and opportunities for growth in a dynamic environment. Be part of a team that celebrates excellence and values your unique talents!
Responsibilities
- Provide warm, professional check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, valet, and concierge teams for seamless operations
- Maintain accurate guest records and confidential information
- Process payments and operate hotel management systems efficiently
- Contribute to a positive team atmosphere during all shifts
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 0-2 years customer service or hospitality experience
- Exceptional communication and problem-solving skills
- Proficiency with basic computer systems and reservation software
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including weekends, holidays, and overnight shifts
- Valid Oregon driver's license (if valet duties required)