Job Description
Are you a weekend warrior ready to make an impact?
We are seeking a dedicated and energetic Front Desk Agent to join our hospitality team in the heart of Washington, D.C. If you thrive in a fast-paced environment and excel at providing exceptional guest experiences, we want to hear from you.
As a key member of our front-of-house team, you will be the face of The Capital View Hotel & Suites, ensuring every guest feels welcomed and valued from the moment they arrive. Enjoy the flexibility of weekend shifts while working in a dynamic, professional setting.
Responsibilities
- Greet and welcome guests warmly, checking them in and out with efficiency and a smile.
- Manage hotel reservations and update guest profiles in our Property Management System (PMS).
- Handle incoming calls and inquiries professionally, resolving issues or escalating them to management as needed.
- Assist with baggage handling, valet coordination, and local area recommendations.
- Maintain a pristine lobby and front desk area, ensuring a high standard of presentation.
- Process payments and handle cash transactions with strict accuracy.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- Previous experience in a front desk, reception, or hospitality role is preferred.
- Strong computer skills, including proficiency with Microsoft Office and hotel software.
- Excellent verbal communication and interpersonal skills.
- Ability to work weekends (Friday-Sunday) and holidays as required.
- A professional appearance and a positive, customer-centric attitude.
- High school diploma or equivalent required.