Job Description
Join our award-winning downtown Houston hotel as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during peak weekend hours. This role offers flexible scheduling, competitive pay, and opportunities for advancement within our luxury hospitality brand. Enjoy a vibrant work environment in the heart of Houston's Energy Corridor.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management software
- Handle reservation inquiries, modifications, and cancellations with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for room readiness
- Act as primary point of contact for guest requests and local area information
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency in Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays consistently
- Strong attention to detail and multi-tasking abilities
- Basic knowledge of Houston attractions and transportation