Job Description
Join our iconic luxury hotel in the heart of Manhattan as we seek an exceptional Concierge Manager to curate unforgettable guest experiences. The Manhattan Grand Hotel, renowned for its art deco elegance and world-class service, offers a dynamic environment where hospitality excellence meets New York City's vibrant energy. Lead our concierge team in anticipating and exceeding guest expectations while forging partnerships with premier NYC attractions and venues. This role combines strategic leadership with hands-on guest interaction in one of the world's most exciting destinations.
Responsibilities
- Train and mentor a team of 5-7 concierge professionals to deliver personalized guest experiences
- Develop and maintain relationships with NYC's top restaurants, theaters, and cultural institutions
- Design bespoke itineraries including VIP access, exclusive reservations, and private tours
- Manage VIP guest requests including transportation, event planning, and special occasion arrangements
- Monitor team performance metrics and implement continuous improvement initiatives
- Collaborate with front office and F&B teams to ensure seamless guest journey
- Resolve complex guest inquiries with discretion and professionalism
Qualifications
- 5+ years luxury hospitality experience with 2+ years in concierge leadership
- Extensive knowledge of NYC attractions, dining, and cultural scene
- Fluency in English and proficiency in at least one additional language
- Strong problem-solving skills with ability to make decisions under pressure
- Certification from Les Clefs d'Or preferred
- Advanced proficiency in Opera PMS and reservation systems
- Exceptional communication and interpersonal skills