Job Description
Join our award-winning team as a Front Desk Agent at the heart of Louisville's hospitality scene! We're seeking friendly, energetic individuals to deliver exceptional guest experiences during weekend shifts. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and a vibrant work environment where your smile makes a difference every day.
Responsibilities
- Warmly greet guests, manage check-in/check-out processes, and handle reservations
- Answer inquiries via phone, email, and in-person with professional hospitality
- Process payments, manage cash handling, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly using problem-solving skills
- Uphold brand standards through cleanliness and organization of the front desk area
- Support team members during peak weekend hours and special events
Qualifications
- No experience required – we train motivated beginners
- Exceptional customer service mindset and communication skills
- Basic computer literacy with ability to learn reservation systems
- Strong attention to detail and accuracy in transactions
- Ability to work weekends and flexible hours (Fri-Sun)
- Positive attitude and teamwork-oriented approach
- High school diploma or equivalent preferred