Job Description
Join our vibrant hospitality team at Grand Hotel Oakland! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll create memorable moments for our diverse clientele while showcasing your problem-solving skills and passion for service. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions make a tangible difference. If you thrive in fast-paced settings and value teamwork, this role is your gateway to a rewarding hospitality career in the heart of Oakland.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservations, inquiries, and payment transactions with precision
- Resolve guest concerns promptly to ensure satisfaction and loyalty
- Coordinate with housekeeping and maintenance for optimal room readiness
- Uphold brand standards through attentive service and professional demeanor
- Maintain accurate records and shift documentation
- Collaborate with cross-department teams to deliver cohesive experiences
Qualifications
- 1+ years front desk or hospitality customer service experience
- Proficiency in reservation systems (Opera/Sabre preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure weekend environments
- Valid California driver's license (if applicable to role duties)
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of Oakland attractions and local services
- High school diploma or equivalent required