Job Description
Join our award-winning downtown Baltimore hotel team as a Weekend Front Desk Agent! We're seeking a hospitality professional to deliver exceptional guest experiences during high-traffic weekend shifts. This role offers competitive compensation, flexible scheduling, and opportunities for career advancement in a dynamic urban environment. Enjoy working in a landmark location near Baltimore's Inner Harbor with complimentary parking and employee discounts.
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accurate records
- Resolve guest inquiries and concerns with prompt, courteous service
- Manage reservations and room assignments for weekend occupancy
- Process payments, handle cash transactions, and maintain daily reconciliation
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute emergency procedures and ensure safety compliance
- Promote hotel amenities and local attractions to enhance guest experience
Qualifications
- Previous front desk or hospitality experience preferred
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Ability to work independently during peak weekend hours
- Flexibility to work evenings, nights, and holidays
- Valid driver's license and reliable transportation
- Basic first aid/CPR certification (or willingness to obtain)