Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for hospitality professionals seeking dynamic weekend opportunities in the heart of DC. Enjoy competitive pay, premium training, and a vibrant work environment at one of the city's most prestigious properties.
Responsibilities
- Manage check-in/check-out processes for weekend guests with efficiency and warmth
- Handle guest inquiries, resolve issues, and provide personalized recommendations
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to enhance guest experiences and revenue
- Maintain strict confidentiality of guest information and financial data
- Participate in weekend team briefings and training sessions
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proven ability to manage multiple tasks in a fast-paced environment
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Weekend availability (Friday/Saturday/Sunday) is mandatory
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs
- Fluency in English; Spanish proficiency strongly preferred