Job Description
Join our award-winning team at Grand Hotel Minneapolis as a Front Desk Agent for weekend shifts! We're seeking energetic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in Minneapolis' vibrant hospitality scene. What we offer: Free parking, employee discounts, health benefits (after 90 days), and a dynamic work environment.
Responsibilities
- Manage guest check-ins/check-outs efficiently with warm, personalized service
- Handle reservations via phone, email, and in-person using Opera PMS
- Resolve guest inquiries and complaints promptly with solution-oriented mindset
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest experience
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends and holidays
- Basic math and cash handling accuracy
- Valid MN driver's license (if required for errands)