Job Description
Join our award-winning luxury hotel in the heart of Houston as a Front Desk Agent for weekend shifts! This is a fantastic opportunity to showcase your exceptional customer service skills while enjoying competitive pay, flexible scheduling, and a vibrant team environment. As the first point of contact for our guests, you'll create memorable experiences and uphold our reputation for excellence. Full training provided – no hospitality experience required!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through attentive service and attention to detail
- Assist with luggage and provide local area recommendations
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer systems
- Flexible availability for weekend shifts (Fri-Sun)
- Positive attitude and problem-solving mindset
- Previous customer service experience preferred
- Valid Texas driver's license (for airport runs)