Job Description
Join our award-winning hospitality team at Grand Hotel Detroit and kickstart your career in customer service excellence! We're seeking energetic Front Desk Agents to deliver unforgettable guest experiences while enjoying the stability of weekly pay and flexible shift schedules. As a cornerstone of our operations, you'll be the first point of contact for international travelers, business professionals, and leisure guests visiting Motor City. Our commitment to employee growth includes comprehensive training, advancement opportunities, and a supportive team environment where your contributions are celebrated.
Why Choose Us?
• Weekly paychecks for financial security
• Day, evening, and weekend shift options
• Free employee parking and meal discounts
• Career path into supervisory roles
• Downtown Detroit location near major attractions
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and modify bookings in real-time
- Process payments and handle cash transactions accurately
- Respond to guest inquiries and resolve service issues
- Coordinate with housekeeping and maintenance departments
- Execute safety protocols during emergency situations
- Market hotel amenities and local attractions to guests
- Maintain detailed records of guest preferences and feedback
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with hotel reservation systems (e.g., Opera, Fidelio)
- Strong cash handling and basic math skills
- Excellent communication and conflict resolution abilities
- Flexibility to work nights, weekends, and holidays
- Ability to stand for extended periods and lift 15 lbs
- Valid Michigan driver's license for errands if needed