Job Description
Join the vibrant hospitality scene in San Jose! Grand Plaza Hotel is seeking enthusiastic Guest Services Associates to deliver exceptional guest experiences. As a key member of our front team, you'll be the first point of contact for our diverse clientele, ensuring seamless check-ins, personalized assistance, and memorable stays. We offer comprehensive training, career growth opportunities, and a dynamic work environment in downtown San Jose's premier hotel district.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Respond promptly to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams for room readiness and service requests
- Process payments, handle cash transactions, and maintain accurate financial records
- Upsell hotel amenities and local attractions to enhance guest experiences
- Resolve guest concerns with professionalism and empathy
- Assist with concierge services and transportation arrangements
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 6+ months customer service experience in fast-paced environments
- Strong communication and multitasking abilities
- Basic proficiency with reservation systems and Microsoft Office
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license (for airport shuttle duties)
- Fluency in English; bilingual (Spanish) highly valued