Job Description
Join our award-winning team as a Front Desk Agent in the heart of Columbus, Ohio! We're seeking energetic, guest-focused professionals to create memorable experiences at our premium downtown hotel. Enjoy competitive weekly pay, comprehensive training, and a supportive work environment perfect for career growth. No prior experience required – we provide all the tools you need to succeed!
What We Offer:
- Weekly pay with direct deposit
- Comprehensive paid training program
- Health benefits and retirement plans
- Employee discounts on accommodations
- Career advancement opportunities
Responsibilities
- Provide exceptional guest check-in/check-out services using our modern property management system
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Process payments accurately and maintain secure cash handling procedures
- Act as a local resource for guests regarding dining, attractions, and transportation
- Maintain a clean, organized, and welcoming lobby environment
Qualifications
- No experience required – we welcome career changers and recent graduates
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems quickly
- Ability to stand for extended periods and lift up to 25 pounds
- Flexibility to work weekends, evenings, and holidays
- Positive attitude and commitment to exceptional customer service
- Valid driver's license preferred (for local area knowledge)