Job Description
Join the Omni Experience – Where Exceptional Service Meets Modern Luxury.
The Omni Charlotte Hotel is seeking a motivated and energetic Entry Level Hotel Agent to join our prestigious Front Office team. As a leading luxury hotel in the heart of the Queen City, we pride ourselves on creating memorable guest experiences. This is an excellent opportunity for individuals looking to launch a career in the hospitality industry with a world-class organization that invests in its people.
In this role, you will be the first point of contact for our guests, ensuring their stay begins and ends with a smile. We offer comprehensive training programs to help you master the art of hospitality, regardless of your previous background.
Why Join Us?
- Competitive entry-level salary ($17.50 - $20.00/hr).
- Discounted dining and room rates.
- Opportunity for rapid career advancement within the Omni family.
- Modern, smoke-free work environment.
Ready to Start Your Journey? Apply today!
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to guests upon arrival, ensuring a seamless check-in and check-out process.
- Guest Relations: Address guest inquiries, requests, and complaints with patience and a solution-oriented approach.
- Lobby Management: Maintain a clean, organized, and inviting lobby area; assist with luggage and directions as needed.
- Reservation Support: Assist with phone inquiries and process room bookings using our Property Management System (PMS).
- Information Desk: Provide accurate information about local attractions, dining, and transportation options.
- Security: Monitor the front desk area to ensure guest safety and security protocols are followed.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred but not mandatory; we value attitude and aptitude over experience.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: Maintain a professional appearance and demeanor at all times.
- Technology: Basic computer literacy and ability to learn new software quickly.
- Availability: Flexibility to work weekends, holidays, and evening shifts.