Job Description
Join our award-winning downtown San Francisco hotel as a Weekend Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic professional to manage check-ins, handle reservations, and deliver exceptional service during peak weekend hours. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within our luxury hospitality brand. Perfect for hospitality enthusiasts seeking weekend-focused work in a vibrant city environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management software
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash handling procedures, and maintain accurate records
- Coordinate with housekeeping, valet, and other departments for guest requests
- Maintain cleanliness and organization of the front desk area
- Act as hotel ambassador providing local recommendations and assistance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work independently and prioritize tasks during high-traffic periods
- Valid California driver's license and reliable transportation
- Flexibility to work weekends (Friday-Sunday) and holidays
- Basic knowledge of San Francisco attractions and transportation
- High school diploma or equivalent required