Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent! We're seeking enthusiastic professionals to deliver exceptional guest experiences during weekend shifts at our premier Jacksonville beachfront property. This role is perfect for hospitality professionals who thrive in fast-paced environments and enjoy creating memorable stays for travelers. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests with prompt, personalized service
- Handle payment processing and cash drawer reconciliation
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service delivery
- Resolve guest concerns with diplomacy and professionalism
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (Opera, StayNTouch preferred)
- Exceptional communication and multitasking abilities
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Jacksonville attractions and services
- Ability to work independently under pressure
- Valid Florida driver's license (if required for shuttle duties)
- High school diploma or equivalent