Job Description
Join our award-winning downtown Minneapolis hotel as a Front Desk Agent and deliver exceptional guest experiences during weekend shifts! We're seeking charismatic professionals to manage check-ins, handle inquiries, and ensure seamless operations. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Minnesota's most dynamic city. Perfect for hospitality enthusiasts seeking weekend-focused roles with growth opportunities.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel property management systems
- Resolve guest inquiries and complaints with exceptional service standards
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain organized front desk documentation and key security protocols
- Act as primary emergency contact during weekend shifts
Qualifications
- 1+ years hotel or customer service experience required
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun/Sat-Sun)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Minneapolis attractions and transportation
- Valid driver's license preferred for airport shuttle duties