Job Description
Join our award-winning hospitality team as a Weekend Front Desk Agent at Grand City Hotels' flagship downtown location! We're seeking charismatic professionals to deliver exceptional guest experiences during our busiest weekend shifts. Enjoy competitive pay, complimentary hotel stays, and a dynamic work environment in Chicago's vibrant Loop district.
This role is perfect for night owls who thrive in fast-paced settings and want to build a career in luxury hospitality. You'll be the first point of contact for high-profile guests, ensuring seamless check-ins, resolving inquiries with finesse, and maintaining our 5-star reputation.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation modifications and room upgrades using Opera PMS
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and dining experiences
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible weekends and holidays
- Excellent communication and multitasking abilities
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent