Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during our high-demand weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in Sacramento's vibrant downtown district.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries and resolve service issues proactively
- Process reservations and room assignments using Opera PMS
- Coordinate with housekeeping and maintenance departments
- Execute billing procedures and payment processing
- Uphold brand standards through consistent service delivery
- Assist with VIP guest experiences and special requests
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Strong attention to detail and organizational abilities
- Basic knowledge of local attractions and services
- Valid California driver's license (for airport runs)
- Ability to stand for extended periods