Job Description
Join our award-winning team at Sunset Ridge Hotel & Resort, El Paso's premier hospitality destination! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. You'll be the first point of contact for our valued visitors, ensuring seamless check-ins, personalized recommendations, and memorable stays. Enjoy competitive pay, flexible scheduling, and a supportive team environment in the vibrant heart of West Texas. Perfect for hospitality professionals seeking weekend-focused roles with growth opportunities.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage room reservations and handle guest inquiries/complaints
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software efficiently
- Assist with valet services and concierge duties
- Uphold brand standards through cleanliness and professionalism
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in PMS systems (Opera/Micros preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekends/holidays
- Bilingual (English/Spanish) strongly preferred
- Valid Texas driver's license with clean record
- Basic computer and cash handling proficiency