Job Description
Join our award-winning luxury hotel in the heart of Miami Beach as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during peak weekend operations. This role combines high-energy hospitality with stunning oceanfront views and dynamic team collaboration. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage room reservations and optimize occupancy rates
- Process payments and handle cash/credit transactions accurately
- Resolve guest inquiries and complaints with diplomacy
- Coordinate with housekeeping and maintenance teams
- Utilize Opera property management system
- Maintain meticulous guest preference records
Qualifications
- 1+ years hotel front desk experience preferred
- Fluency in English; Spanish highly valued
- Exceptional communication and problem-solving skills
- Proficiency in property management systems (Opera)
- Ability to work flexible weekends (Sat/Sun)
- Strong attention to detail and multitasking ability
- Professional appearance and positive demeanor
- Valid Florida driver's license (for valet duties)