Job Description
Join our award-winning luxury hotel in Houston as a Weekend Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during high-traffic weekends. You'll be the first point of contact, creating memorable stays for business and leisure travelers while managing check-ins, reservations, and concierge services. This role offers competitive pay, premium benefits, and opportunities for career growth in one of Texas' most vibrant hospitality markets.
Responsibilities
- Manage seamless guest check-in/out processes with attention to detail
- Handle reservation modifications, cancellations, and room assignments
- Process payments and maintain accurate financial records
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping, maintenance, and security teams
- Utilize property management systems (Opera/PMS) efficiently
- Upsell amenities and services to enhance guest satisfaction
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in reservation systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced weekend environments
- Flexibility to work weekends, holidays, and varying shifts
- Valid Texas driver's license and reliable transportation
- High school diploma or equivalent required