Job Description
Join our award-winning luxury resort in the heart of South Beach! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during our high-energy weekend operations. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, premium benefits, and the vibrant Miami lifestyle!
Responsibilities
- Handle all guest check-in/check-out procedures with precision and warmth
- Manage reservations and room assignments using Opera property management system
- Resolve guest inquiries and complaints with prompt, personalized solutions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell resort amenities and services to enhance guest experiences
- Maintain security protocols and guest confidentiality standards
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Valid Florida driver's license with clean record
- Fluency in English and Spanish (bilingual preferred)
- Ability to work flexible weekend shifts including nights/holidays
- High school diploma or equivalent; hospitality degree preferred
- Professional appearance and polished customer service demeanor