Job Description
Join our vibrant team at Grand Plaza Hotel as a Front Desk Agent for weekend shifts! We're seeking a customer-focused professional to deliver exceptional guest experiences during our busiest periods. This role offers competitive pay, flexible scheduling, and growth opportunities in Cleveland's premier hospitality destination. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with reservation software (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Basic knowledge of Cleveland attractions preferred