Job Description
Join our award-winning downtown hotel as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during peak weekend hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to be the first point of contact for our guests' memorable stays.
As an integral part of our guest services team, you'll manage check-in/out processes, handle reservations, and resolve inquiries with professionalism and warmth. Our competitive compensation includes flexible scheduling, employee discounts, and opportunities for advancement in the hospitality industry.
Responsibilities
- Efficiently process guest check-ins/check-outs using property management systems
- Manage room reservations and modify bookings based on availability
- Respond to guest inquiries with prompt, accurate information
- Handle billing inquiries and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with valet services and luggage handling
- Maintain cleanliness and organization of front desk area
Qualifications
- 1+ years of hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri-Sun, 10am-6pm)
- High school diploma or equivalent required
- Basic math and cash handling abilities
- Multilingual skills (Spanish preferred)
- Positive attitude and professional appearance