Job Description
Join our award-winning team as a Front Desk Agent and deliver exceptional guest experiences during high-demand weekend shifts at the heart of Columbus! We're seeking a charismatic hospitality professional to be the first point of contact for our international guests, ensuring seamless check-ins, personalized service, and memorable stays. If you thrive in fast-paced environments and take pride in creating welcoming moments, this role is your perfect weekend adventure.
Enjoy competitive pay, flexible scheduling, and opportunities for growth in one of Ohio's most vibrant hotel destinations. Our team culture celebrates diversity, teamwork, and excellence—apply today to become part of our story!
Responsibilities
- Execute flawless guest check-in/check-out procedures using PMS systems
- Manage room inventory and optimize availability for weekend occupancy
- Handle guest inquiries with professionalism and resolve issues proactively
- Process payments, manage cash floats, and maintain financial accuracy
- Coordinate with housekeeping and maintenance teams for special requests
- Uphold brand standards through attentive service and property knowledge
- Assist with VIP arrivals and group check-ins during peak weekend periods
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask efficiently during high-volume weekend shifts
- Valid Ohio driver's license (if required for errands)
- Flexible availability including weekends, holidays, and late nights
- Basic knowledge of Columbus attractions and transportation