Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant San Jose! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of Silicon Valley. As the first point of contact, you'll create memorable stays for international travelers, corporate clients, and leisure visitors alike. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a luxury hospitality environment.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve issues promptly using empathy and problem-solving skills
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area
- Execute emergency procedures and security protocols
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera or similar hotel management software
- Exceptional communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends
- Valid California driver's license (for valet coordination)
- Basic knowledge of San Jose attractions and transportation
- Spanish fluency strongly preferred
- High school diploma or equivalent required