Job Description
Join our award-winning Denver team as a Weekend Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to manage check-ins, reservations, and exceptional service during peak weekend hours. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of downtown Denver. Perfect for hospitality enthusiasts seeking weekend-focused roles with growth opportunities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, inquiries, and resolve guest concerns with professionalism
- Process payments, manage cash drawers, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Uphold brand standards through personalized service and attention to detail
- Assist with VIP arrivals and special event coordination as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict-resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Basic knowledge of Denver attractions and local services
- Valid Colorado driver's license (for occasional errands)