Job Description
Are you looking for a flexible career in Houston, Texas that fits your weekend schedule? Apex Hospitality Solutions is hiring a friendly and professional Front Desk Agent. We are proud to offer a role where no prior experience is necessary—we provide all the training you need to succeed.
Join our high-energy team and become the welcoming face of our establishment. Whether you are seeking a full-time career or a part-time gig, this position offers a great opportunity for growth and stability in the hospitality industry.
Responsibilities
- Guest Welcome: Greet all guests with a smile, providing a warm and professional first impression.
- Check-In/Out: Efficiently manage registration processes, verify identification, and process payments using our property management system.
- Communication: Answer multi-line phones professionally and respond to guest inquiries via email or in-person promptly.
- Problem Solving: Handle guest complaints or requests with empathy and resolve issues to ensure guest satisfaction.
- Security: Monitor the front desk area and ensure the safety of guests and company property at all times.
- Administrative: Maintain accurate records of daily transactions and prepare reports for management.
Qualifications
- Availability: Must be available to work weekends (Saturday and Sunday) consistently.
- No Experience Required: High school diploma or GED required; prior hospitality or customer service experience is a plus but not mandatory.
- Communication Skills: Excellent verbal and written English skills with a clear speaking voice.
- Interpersonal Skills: A friendly, approachable, and customer-oriented attitude.
- Technology: Basic computer proficiency and the ability to learn new software quickly.
- Reliability: Punctual, dependable, and able to work well in a fast-paced team environment.