Job Description
Join our award-winning team at Grand Hotel Philadelphia as a Weekend Front Desk Agent! We're seeking warm, energetic individuals to deliver exceptional guest experiences during peak weekend hours. No prior hospitality experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a vibrant downtown setting. Your smile and dedication will be the first impression our guests remember!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute safety protocols during emergency situations
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided
- Exceptional customer service orientation
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, email, reservation systems)
- Ability to stand for extended periods and lift 15 lbs
- Flexible availability for weekend shifts (Fri-Sun)
- Positive attitude and problem-solving mindset