Job Description
Join our award-winning hospitality team at Grand Hotel Oakland as a Weekend Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for energetic individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a premier Oakland destination.
Responsibilities
- Manage check-in/check-out processes for weekend guests with efficiency and warmth
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and escalate complex issues appropriately
- Uphold brand standards through consistent service excellence and property knowledge
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Propertyware)
- Strong communication and conflict resolution skills
- Ability to multitask effectively during peak weekend periods
- Valid driver's license and reliable transportation
- Flexibility to work weekends and holidays as required
- Basic knowledge of Oakland attractions and local services