Job Description
Join our award-winning team at Grand Hospitality Group as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during high-demand weekend shifts. This role offers competitive compensation, flexible scheduling, and opportunities for career advancement in Raleigh's premier hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check-in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, room assignments, and billing with precision
- Resolve guest inquiries and complaints promptly with solution-oriented approaches
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Uphold brand standards through attentive facility monitoring
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years customer service or front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Ability to multitask in high-pressure weekend environments
- Flexible availability including weekends, holidays, and late nights