Job Description
Join our award-winning luxury hotel team as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our downtown Atlanta location. Immediate openings available with competitive pay, comprehensive benefits, and career growth opportunities. Be the first impression that sets our guests' stays apart!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications via phone/in-person
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize Opera/PMS systems for room inventory management
- Uphold brand standards through personalized service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights/weekends/holidays)
- Valid driver's license and reliable transportation
- Basic knowledge of Atlanta attractions and transportation
- High school diploma or equivalent
- Positive attitude and professional appearance