Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets vibrant city energy! We're seeking a charismatic Front Desk Agent to manage our high-traffic weekend operations. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and love creating memorable guest experiences. Enjoy competitive pay, flexible scheduling, and career growth opportunities within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Resolve guest inquiries with prompt, personalized solutions
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest satisfaction
- Maintain a clean, organized lobby area at all times
Qualifications
- 1+ years of front desk or hospitality experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work independently during weekend shifts
- Valid CA driver's license and reliable transportation
- Availability for all weekend shifts (Fri-Sun)