Job Description
Join our vibrant team at Oceanview Hospitality Group as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during peak weekend periods. As the first point of contact for our beachside resort, you'll create memorable moments while managing seamless check-in/check-out processes, resolving inquiries with grace, and ensuring operational excellence. This role offers competitive compensation, flexible scheduling, and opportunities for advancement within our award-winning portfolio.
What We Offer:
- Competitive hourly pay plus tips
- Weekend shift premium pay
- Free employee parking and meal discounts
- Professional development programs
- Health benefits eligibility (20+ hours/week)
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for weekend guests
- Manage reservation systems and optimize room assignments for occupancy
- Process payments, handle cash transactions, and reconcile daily reports
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest concerns promptly using de-escalation techniques
- Operate property management software (Opera/PMS experience preferred)
- Market resort amenities and local attractions to enhance guest stays
- Maintain accurate records of incidents and guest feedback
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency in reservation systems and Microsoft Office Suite
- Exceptional communication and conflict-resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Strong attention to detail and multitasking abilities
- Valid driver's license and reliable transportation
- Basic knowledge of Virginia Beach tourism landscape