Job Description
Join our dynamic hospitality team at Harbor View Hotels as a Weekend Front Desk Agent! This part-time position offers the perfect blend of customer service excellence and work-life balance, operating exclusively on Saturdays and Sundays. You'll be the welcoming face for our guests, ensuring seamless check-ins, personalized service, and memorable experiences in the heart of San Diego's vibrant downtown.
We provide comprehensive training, competitive compensation, and a supportive team environment. Ideal for students, hospitality professionals, or those seeking weekend flexibility. Elevate your career while enjoying San Diego's coastal charm!
Responsibilities
- Efficiently manage guest check-ins/check-outs using property management systems
- Handle reservation inquiries and modify bookings in real-time
- Resolve guest concerns with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Promote hotel amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year customer service or hospitality experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel management software (e.g., Opera)
- Strong multitasking abilities in fast-paced environments
- Flexible weekend availability (Sat/Sun 6am-2pm or 2pm-10pm)
- Basic computer literacy and cash handling experience
- Positive attitude with service-oriented mindset