Job Description
Join our dynamic hospitality team at Grand Harbor Hotels in Baltimore! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in Maryland's premier tourist destination.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional customer service
- Assist with luggage and valet services when needed
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Stayline)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Valid Maryland driver's license preferred
- Flexible weekend availability (Fri-Sun)
- Basic knowledge of Baltimore attractions and transportation
- Professional appearance and positive attitude