Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during our high-demand weekend shifts. If you thrive in fast-paced environments and take pride in creating memorable stays, this is your opportunity to shine. Enjoy competitive pay, flexible scheduling, and a supportive team culture. Apply today and start your rewarding career in Raleigh's premier hospitality destination!
Responsibilities
- Check-in/out guests efficiently with warm professionalism and attention to detail
- Manage reservations, room assignments, and billing inquiries using hotel software
- Resolve guest complaints promptly and escalate complex issues to management
- Maintain accurate records of guest preferences and special requests
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and manage cash drawer procedures accurately
- Act as local tourism ambassador with knowledge of Raleigh attractions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including weekends, holidays, and evenings
- Basic math and cash handling proficiency
- Positive attitude with genuine passion for guest satisfaction