Job Description
Join our dynamic hospitality team at the prestigious Grand Plaza Hotel in downtown San Antonio! We're seeking a dedicated Front Desk Agent to deliver exceptional guest experiences during our high-traffic weekend shifts. This role is perfect for energetic professionals who thrive in fast-paced environments and embody our commitment to Southern Texas hospitality.
What We Offer:
- Competitive weekend shift premium pay
- Comprehensive benefits package (health/dental/vision)
- Opportunities for advancement within our luxury hotel chain
- Complimentary hotel stays for you and your family
- Free parking and meal discounts
Responsibilities
- Efficiently check in/out guests while maintaining accurate reservation records
- Process payments and manage cash drawer with precision
- Resolve guest inquiries and service requests promptly
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for premium rooms and amenities
- Maintain security protocols for guest information and property
- Operate property management system (Opera) proficiently
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Valid Texas driver's license preferred
- Basic knowledge of San Antonio attractions and services
- Spanish bilingualism strongly preferred