Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent for our prestigious downtown Raleigh location! We're seeking energetic professionals to deliver exceptional guest experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a vibrant hospitality environment. Our commitment to excellence and guest satisfaction makes us a top employer in the Triangle area.
What We Offer:
• Competitive hourly rate with performance bonuses
• Comprehensive training program
• Employee discounts on hotel stays and dining
• Health benefits for part-time employees (30+ hrs/week)
• Positive, inclusive workplace culture
Responsibilities
- Manage check-in/check-out procedures with accuracy and efficiency
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems (Opera/PMS)
- Uphold brand standards for cleanliness and presentation
- Assist with event coordination and group bookings
- Implement safety and emergency protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in property management systems
- Strong communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Basic computer literacy and data entry skills
- Valid North Carolina driver's license preferred
- Ability to stand for extended periods