Job Description
Join our award-winning team at Grand Hospitality Group in the heart of Oklahoma City! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. If you thrive in fast-paced environments and possess a passion for hospitality, this is your opportunity to shine. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture that values growth and recognition.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with reservation software (Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Professional appearance and positive attitude
- Basic math and cash handling skills
- Flexibility to work weekends and holidays
- High school diploma or equivalent required